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Sandler by Wilcox & Associates, LLC | Indiana | North Carolina | 260-399-5913
 

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Up-Sell and Cross-Sell the Sandler Way

Are your inside salespeople and customer service reps empowered with the confidence to up-sell, cross-sell and capture new business that is often missed?

Could your inside sales and customer service team be doing more?

Customer service providers often feel uncomfortable in a selling role, but their job depends on their ability to help other people make good buying decisions. Have you provided the tools and strategies to help them do so? Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization.

Sales Call 10

Who should attend this workshop?

Prospects and customers alike depend on us to bring new information, new ideas, problem-solve and add value to our products with our product knowledge. This workshop is for leaders who are…

  • Worried their inside sales team is missing targets
  • Unsure how to motivate their customer service team to take an active sales role
  • Concerned their customer care team lacks the confidence to make new product or service suggestions
  • Frustrated with their teams lack of ability to cross-sell and up-sell without putting pressure on the customer and seeming “pushy”
Kelly Apr 16

Kelly Ambriole

A resident of Indiana, Kelly works with business owners, entrepreneurs, sales managers and directors who are frustrated with their company internal and external communication, customer service (or lack thereof) and overall customer satisfaction ratios.

kelly.ambriole@sandler.com | (260) 515-1021

Jim

Jim Wilcox

A long-time resident of Indiana, Jim has spent the last 20 years in successful business development and management roles. Jim has not only worked with an abundance of local companies but has also had extensive national exposure, working with companies in a variety of market segments across the country.

jim.wilcox@sandler.com | (574) 320-7360

About this Workshop

This session will put selling in perspective and provide a process to connect customers to our products and services in a nurturing way. If you are missing opportunities to monetize your customer service department, join us for this thought-provoking and interactive workshop and maximize your potential in 2017.

Wednesday, June 28th

8:00am - 10:00am
Sandler Training center
8211 W. Jefferson Blvd, Suite 311
Fort Wayne, IN 46804

Wednesday, June 28th

4:00pm - 6:00pm
Innovation Park Notre Dame
1400 East Angela Blvd
South Bend, IN 46617