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Mike Montague interviews John Glennon on How to Succeed at Customer Success. 

In this episode:

  • The best attitude, behavior, and technique on how to succeed at customer success
  • What are the attitudes towards sales throughout your organization?
  • Quantify the value of your relationship with your clients
  • Do you want to be right, or do you want to be rich?
  • Start with expansion calls, get some traction and move on to recapture calls
  • What happens after the sale and who is responsible for it?
  • Use the thermometer technique check in with ALL your clients




The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. 

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