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Wilcox & Associates, LLC | Fort Wayne, IN

We Serve—Inside Sales & Customer Service

You're selling—whether you realize it or not.

Empowering Your Frontline Staff

Strategic Customer Care

We believe that your Customer Service and Inside Sales Team members are an integral part of adding to your top-line revenue.

What are our expectations of people on the frontline? We’re asking them to make outgoing calls, cross-sell and up-sell along with the expectation of higher service levels.

But are we preparing them to do these tasks well, or are we setting them up for failure?

If you’re not monetizing your customer service as an inbound sales force, you’re missing out on critical revenue.

Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization. 

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LOSING A CUSTOMER HAS A DEFINITIVE COST

Are you wasting money by throwing your customers away?

Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.

 

How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?

Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.

Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.

Don't kid yourself—customer service matters

Customer Service The Sandler Way

Your customer service plan is only as strong as its weakest link. 

Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists.